General Booking Terms

    Fakarava Private Boat

    1. Identification

    These terms govern the tours offered by SARL Fakarava Private Boat, headquartered in Rotoava, Fakarava, French Polynesia.

    Any booking implies acceptance of these terms.

    2. Prices

    Prices are shown in Pacific francs (XPF), all taxes included (13% VAT included). Amounts shown in dollars or euros are conversions for guidance only: only the XPF price is binding.

    The applicable rates are those displayed on the website or communicated at the time of booking.

    3. Booking

    Bookings can be made by phone, WhatsApp, email or through the website.

    A booking is considered confirmed after validation with our team.

    4. Payment

    Payment can be made according to the terms specified at the time of booking.

    Depending on the tour chosen, a 30% deposit or full payment may be required to confirm the booking.

    5. Shared Tours — Minimum Quota

    Non-private tours require a minimum number of participants to be confirmed. If this quota is not reached, the client may choose between:

    • rescheduling to another date
    • another tour
    • privatizing the tour for an additional fee
    • or a full refund of the amounts paid

    6. Cancellation

    No right of withdrawal: our tours are leisure services provided on a specific date. They are therefore not covered by the 14-day withdrawal period that applies to some distance purchases. The cancellation conditions below apply instead.

    The cancellation conditions are as follows:

    • Cancellation more than 48 hours before the tour: full refund of the deposit, or free rescheduling to another date.
    • Cancellation less than 48 hours before the tour: the 30% deposit is retained by Fakarava Private Boat.
    • In case of no-show, no amount paid will be refunded.
    • Any delay of more than 15 minutes at the boarding point, without informing us, is treated as a no-show.

    7. Weather Conditions

    Passenger safety being our priority, tours may be modified, rescheduled or cancelled in case of bad weather or sea conditions.

    In such cases, a new date will be offered first; if no rescheduling is possible, the amounts paid will be fully refunded.

    8. Safety

    Tours are conducted in accordance with maritime safety regulations in French Polynesia.

    Passengers must:

    • follow the safety instructions given by the captain
    • wear safety equipment if necessary
    • behave responsibly on board
    • arrive at the boarding point 15 minutes before departure

    Any specific medical condition (pregnancy, heart condition, reduced mobility, etc.) must be reported at the time of booking. Minor children remain under the responsibility of their parents or guardians throughout the tour.

    The captain reserves the right to refuse boarding or end the tour if safety rules are not respected, or in case of intoxication or behaviour endangering passengers or crew.

    (No refund will be issued.)

    9. Water Activities

    Some tours may include activities such as:

    • swimming
    • snorkeling
    • motu visits

    Participants take part in these activities at their own risk, must be able to swim and be in good physical condition. Snorkeling equipment is provided.

    10. Liability

    Fakarava Private Boat holds professional liability insurance.

    Fakarava Private Boat cannot be held liable in case of:

    • loss or damage to personal belongings
    • incidents resulting from non-compliance with safety instructions or an undisclosed medical condition
    • events beyond our control (weather, sea conditions, etc.)

    11. Program Changes

    The tour program may be adapted based on:

    • weather conditions
    • tides
    • safety conditions

    These changes are made in the interest of passengers and safety.

    12. Image Rights

    Photos and videos may be taken during tours and used on our communication channels (website, social media). Any client may object by informing us before or during the tour.

    13. Environmental Protection

    Fakarava being a UNESCO biosphere reserve, visitors are invited to respect the marine and terrestrial environment.

    It is forbidden to throw waste in the lagoon or on the motu, or to touch or collect corals, shells or any animal or plant species.

    14. Claims and Disputes

    Any claim must be sent by email within 15 days following the service.

    These terms are subject to the law applicable in French Polynesia. Failing an amicable agreement, any dispute will be brought before the competent courts of Papeete.